Calvin Knight

• Designed and developed full-stack applications with modern web technologies including React, Next (TypeScript & JS), Node, and Flask.

• Created backend systems for user authentication, data storage and validation, payment processing, and subscription management.

• Integrated third-party APIs for services like Stripe payments, AWS SES for email notifications, and Spotify for music data.

• Initalised and managed databases using MongoDB and SQLite primarily. Designed schemas and queries for efficient data storage and retrieval using tools like Mongoose.

• Developed web applications with responsive design and mobile-first principles using CSS modules, styled-components, Tailwind CSS and Shadcn.

• Deployed applications to managed platforms like Vercel and Netlify, and self-managed Linux servers on AWS EC2 and DigitalOcean.

• Delivered efficient technical solutions for network failures and NBN/Wi-Fi related issues to residential end-users.

• Provided friendly and professional customer service via phone, email, and in-app messaging.

• Remotely troubleshot customer modems, routers, and network devices.

• Utilised internal and partner tools to diagnose and resolve network or hardware faults.

• Collaborated with L2 teams to resolve escalated cases pertaining to complex technical faults or account issues.

• Effectively managed customer expectations and ensured positive outcomes while adhering to company policies and industry regulations.

• Completed over 50 successful freelance projects rated 5-stars for web, video, and graphic content.

• Edited and rendered professional event videos, drone shots, and music video edits for private clients.

• Designed and created promotional materials for social media and print including logos, banners, and business cards.

• Primarily used Adobe Creative Suite products including Photoshop, Illustrator, Premiere Pro, and After Effects.

• Optimised client websites for SEO and user experience across platforms like WordPress, Wix, and Shopify.