Map the work
Follow the real inputs, decisions, exceptions and desired outputs.
Service / 06
AI automation and internal tooling
The useful AI work is often behind the scenes. I map the workflow, define control points and build a tool that removes manual handling without pretending humans disappear.
Discuss this projectA good fit when
- A repeated process that consumes skilled time
- High volumes of documents, enquiries or research
- A team that needs reviewable AI output, not a chatbot
What I handle
From useful scope to finished system.
- 01
Workflow and risk mapping
- 02
AI agents and tool use
- 03
Document extraction and routing
- 04
Lead and CRM automation
- 05
Review queues and dashboards
- 06
Logging, validation and fallbacks
Process
Four clear stages.
Set controls
Define what can run automatically, what needs review and how low-confidence cases behave.
Prove one workflow
Ship a narrow version that can demonstrate useful time or quality gains.
Measure + harden
Review output quality, cost, speed and edge cases before expanding.
Useful answers
Before you send the brief.
What can this connect to?
Email, forms, documents, spreadsheets, CRMs, databases and most systems with a usable API.
Do I need a huge dataset?
Usually not. Many useful systems work with the documents, records and business rules you already have.
How do you control unreliable output?
With constrained tasks, retrieval where useful, structured output, validation, confidence checks, fallbacks, logging and human review for high-impact steps.
Project enquiry / AI automation
Send what you know.
Rough notes are fine. I will reply with the questions, scope and next step that make sense for this kind of work.